Frequently Asked Questions

We want to make sure you're able to get the best possible experience out of your time with us, so we've addressed some of our most commonly asked questions.  If you're still needing further assistance, please feel free to contact our support team and someone will get in touch with you within 24 hours.


'I think I scheduled an appointment online but I don't know if it went through'

Anytime you schedule an appointment online, once it's accepted, you'll receive an email and/or text confirming your appointment.


'What is the best way to get in contact with you?'

The best way to get in contact with Tracie is to email: or send a private message through the A Cut Above Hair Design Facebook or Instagram account.


If you want to reach Alexis, she can be reached by email: or by text: 330-231-4974 


'I'm having trouble logging into my Vagaro account'

Make sure you're using the right email address and password.  If you're having trouble remembering your

log-in information, please contact support at:


''Are you taking new clients?'

Yes!  We are always welcoming new guests!  Our goal is to help as many women as we can, find the confidence and beauty that's hiding within.  Let us help you fall and love with your hair again and welcome you to our Hairapy Family!